Class A Customs currently ships FedEx and USPS mail. Free Shipping Items are shipped Standard Shipping to U.S. addresses in the 48 Contiguous U.S. only.
Shipping Transit Times
Shipping times from carriers are estimates only transit times may be delayed due to high volumes of packages, weather events, and local events. Please be aware carriers are not issuing refunds on shipping charges for late deliveries.
Local pick-up is available, we request you call at least 24 hours ahead to verify lead time on order placement and pick-up hours. We accept cash and credit card only.
Walk-ins with no order confirmation are not guaranteed service, please call to verify before stopping out.
Order Processing Times
Orders are processed within 24 hours Monday - Friday. If an order is placed on Friday afternoon it will ship the following Monday.
Order Changes and Cancellation
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.
Please be sure to verify your ship-to address before completing the checkout process. Shipping addresses can not be changed on orders due to credit card laws, orders with incorrect addresses will be cancelled and a new order will need to be placed. Orders that have already shipped you will need to contact the carrier to arrange for pick-up of the item.
Address Example Information
Customer Name c/o
Complete Street Address
Lot #, Suite # or Apt #
City, State Zip Code
30 Day Return Policy
Customer will need to return all merchandise in new, unused condition and packing materials if available.
To return item customer will need to pay return shipping. Packages refused or return to sender will not be delivered back and no credit/refund will be issued.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.
Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Include a copy of original purchase receipt or write order number on box
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Other Platform Orders
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications. Amazon, eBay, etc, allow for the option of Contact Seller on Order Details Pages. Direct emails and phone calls will be advised with the same information.
Amazon Orders & Contact:
Click the "Your Account" button in the upper-right corner.
Then click "Your Orders." You will see a search bar that says "Search all orders" - enter a key word and search. Once you find the order click "Order Details" on the top left above the item photo.
Now click the "View order details" on the top right of this section.
Next to the item you will see "Sold by:"
Click the "Get Help" button in order to begin the messaging process.
eBay Orders & Contact:
Click Purchase History in the column on the left of the Summary Page
In the "More Actions" box select "Contact Seller".