Ordering & Returns

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SHIPPING METHODS
Class A Customs currently ships within the US via FedEx and USPS mail.
Our only shipping location is in Elkhart, Indiana.
We will not ship via labels provided by customers.

Free Shipping ships to the 48 Contiguous U.S. only, view the item shipping information for service used.
Calculated Shipping ships anywhere within the U.S.

SHIPPING OUTSIDE OF THE US
Class A Customs main website is not shipping outside of the US at this time, you can view our Amazon Store for items or have your order sent to a Forwarding Service.

FEDEX SHIPPING
FedEx will not ship to PO Boxes, Post Office Locations, or UPS Stores. FedEx Hold at Location Service

SHIPPING TRANSIT TIME ESTIMATES
Shipping times from carriers are estimates only, transit times may be delayed due to high volumes of packages, weather, local events, and driver shortages. Please be aware carriers are not issuing refunds on shipping charges for late deliveries.

ORDER PROCESSING TIME
Orders are processed within 24 hours Monday - Friday*. If an order is placed on Friday after 10am it will ship the following Monday.

Orders are not shipped on Federal Holidays due to services not running.

TRACKING INFORMATION
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.
When multiple packages are printed for the same order only the first tracking number will upload, to get your other tracking #'s please us the Contact Us Form or the Contact on the Order Details under you Account.

ADDRESS CHANGES
Please be sure to verify your ship-to address before completing the checkout process. Shipping address will not be changed on orders or packages due to credit card laws.
Orders that have already shipped you will need to contact the carrier to arrange for holding and pick-up of the item.

Due to packages being loaded in bulk on a semi early in the day we are unable to change an order once the shipping label has been printed. 
Please be sure to verify items needed and address before completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.

CHANGE OF ORDER AND CANCELLATIONS
Customer must use the Contact Us Form to request a cancellation of order, cancellation is not guaranteed unless a confirmation has been made by Class A Customs via the Customer Messaging System here on the website.

Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order.
Packages refused or return to sender are are not guaranteed a refund, total cost of shipping (shipping to you and return shipping) will be deducted from any refund given along with the restock fee.


LOCAL PICK-UP AND IN STORE PAYMENTS
Customer will still place the order online so our warehouse can pull the items. In the Shipping Section you will see In-Store Pick-up and Display Locations.
Local pick-ups will not be discounted from the online price.
Walk-ins with no order confirmation are not guaranteed service.
  • 24 Hours Notice is need from time order is placed to time order will be available
  • We will not make exceptions to pick-up hours
  • We will NOT leave packages outside for late or after hours pick-up.
  • Government Issue Photo ID is required for pick-ups.
BUSINESS HOURS
Monday - Thursday 9am - 3pm
Fridays 9 am - noon


LOCAL PICK-UP ADDRESS
Class A Customs
1130 County Road 6 West
Elkhart, IN 46514

SALES TAX
We are required to charge Indiana Sales Tax unless you have a valid ST 105 Form and Business License. Sales tax is charged for orders shipped to Indiana and all In Store Payment & Pick-up orders.

NO SHOWROOM OR RETAIL LOCATION
We do not have a retail location for customers to walk through and look at parts, if you are needing to see a part please use the Contact Us for or call to have the part brought to the front office, 24 hour notice is advised.





OTHER PLATFORMS
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform.
Direct emails and phone calls will be advised with the same information.
For information on how to contact on these platforms please do an online search for the most up-to-date instructions.




PLACING ORDERS
We do not take phone orders, this prevents any errors on items ordered.
All orders are processed online, only established bulk order accounts will send in PO's to their sales associate.
You do not need an account to place an order. Accounts are useful to see past orders and for easy reordering.


PAYMENT AND ORDERING HELPS
VPN's may cause errors in credit card processing.
In order to properly use and enjoy all of the features available, you should be using the most up to date version of the following browsers:
Microsoft Edge
Mozilla Firefox
Google Chrome (also Chrome for Android)
Apple Safari (also Apple Safari for iOS)
Opera

Remove the website history and cookies / cache only for classAcustoms.com and try to place the order again, the browser may be auto-filling information.
When an order is successfully placed you will be redirected to the Thank You Page with your Order Number and Print Invoice link, we recommend printing the invoice immediately for your records.
If you are not directed to this screen your order was not processed, please view about trouble shooting errors on placing orders.

If you do not receive a confirmation email
  • check your spam or promotion folders - do a search in your email for Class A Customs
  • confirm the email you put on the order is your correct email, view this on the printed invoice
  • wait for a few minutes to give the email providers time to process sending and receiving the emails
  • when your order has been shipped you receive another email with tracking


BEFORE YOU BEGIN THE CHECKOUT PROCESS

  • ONLY the Billing Address Section will show, because Billing and Shipping Address must be the same.
  • Billing Address must COMPLETELY MATCH what your credit card company has on file - if not, order will be placed Under Review and then Cancelled.
  • You can have multiple safe addresses registered with your credit card company.
  • Do Not enter multiple or mixed addresses
  • Do Not use auto-fill or a VPN, this can create errors.


    Billing and Shipping Address Can Be Different Using the Payment with Paypal Option
  • We do not see your payment address on Paypal, only the Shipping Address
  • The Billing Address Section on classAcustoms.com becomes your Shipping Address Only
  • CHOOSE PAYMENT METHOD SECTION - Select Paypal
  • A new window will open --- Click on The link "Pay with Debit or Credit Card"
  • On the Payment Page Click the Slide that shows --- "Save info & create your PayPal account" --  Button on bottom of page will change to "Guest Checkout" -- You can now make payment as a guest and do not need a Paypal Account.
  • Be sure you have the correct SHIPPING ADDRESS on Payment - it must be the same SHIPPING ADDRESS as what you put on the order on classAcustoms.com


    • SALES TAX
    We are required to charge Indiana Sales Tax unless you have a valid ST 105 Form and Business License. Sales tax is charged for orders shipped to Indiana and all In Store Payment & Pick-up orders.

    CHANGE OF ORDER AND CANCELLATIONS
    Customer must use the Contact Us Form to request a cancellation of order, cancellation is not guaranteed unless a confirmation has been made by Class A Customs via the Customer Messaging System here on the website.

    Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order.
    Packages refused or return to sender are are not guaranteed a refund, total cost of shipping (shipping to you and return shipping) will be deducted from any refund given along with the restock fee.

    FINDING ITEMS
    The search bar located at the top of the website will search by keyword or part #  - for mobile users click the three bars at the top of the screen for drop down menus.
    You can also view items in the Category Section located on the left side of the screen - for mobile users click the three bars at the top of the screen for drop down menus.


    PLACE ITEM IN CART
    Out-Of-Stock Products will display Availability: Out of Stock and show to button Put Me on the Waiting list
    In-Stock Products will display Availability: In Stock. # and show to button Add to Cart
    You will be taken to the Shopping Cart Page
    Select "Checkout & Payment" (located on Right Side of Page)


    CUSTOMER EMAIL NEEDED FOR COMMUNICATIONS
    You do not have to create an account but if you want to see the order later you will need an account. Order Confirmation and Shipping Details will be sent by email.


    ADDRESS INFORMATION - YOU MUST ENTER COMPLETE ADDRESS TO GET SHIPPING QUOTE
    Customer Name c/o
    Business Name
    Complete Street Address
    Lot #, Suite # or Apt #
    City, State Zip Code


    WE WILL NOT CHANGE ADDRESS ON ORDER
    Please be sure to verify your ship-to address before completing the checkout process. Shipping address will not be changed on orders or packages due to credit card laws.
    Orders that have already shipped you will need to contact the carrier to arrange for holding and pick-up of the item.

    Due to packages being loaded in bulk on a semi early in the day we are unable to change an order once the shipping label has been printed. 
    Please be sure to verify items needed and address before completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.

    SHIPPING OPTIONS
    Refresh Shipping Rates AFTER you have entered complete address
    Select Shipping Method
    For Local Pick-up: the last choice is "In-Store Pickup" -- Select "Display Locations" and Choose "Class A Customs" Pick-up Times are Monday - Thursday 9am - 3pm EST and Friday 9am - noon EST

    CHOOSE PAYMENT OPTION
    Online Credit Card
  • ONLY the Billing Address Section will show, because Billing and Shipping Address must be the same.
  • Billing Address must COMPLETELY MATCH what your credit card company has on file - if not, order will be placed Under Review and then Cancelled.
  • You can have multiple safe addresses registered with your credit card company.
  • Do Not enter multiple or mixed addresses
  • Do Not use auto-fill or a VPN, this can create errors.

    PAYMENT WITH PAYPAL
  • We do not see your payment address on Paypal, only the Shipping Address
  • The Billing Address Section on classAcustoms.com becomes your Shipping Address Only
  • CHOOSE PAYMENT METHOD SECTION - Select Paypal
  • A new window will open --- Click on The link "Pay with Debit or Credit Card"
  • On the Payment Page Click the Slide that shows --- "Save info & create your PayPal account" --  Button on bottom of page will change to "Guest Checkout" -- You can now make payment as a guest and do not need a Paypal Account.
  • Be sure you have the correct SHIPPING ADDRESS on Payment - it must be the same SHIPPING ADDRESS as what you put on the order on classAcustoms.com

    • RETURNS & DAMAGES POLICY
    Must Be Selected "Check Box I have read and agree to the 30 Day Return Policy and 14 Day Damaged/Missing Item Policy."  30 Day Return Policy and 14 Day Missing/Damaged Item Policy - Ordering & Returns Page

    CUSTOMER COMMENTS SECTION
    EXAMPLE: Part # is a BLANK TANK
    EXAMPLE: Place Membrane on Roll (this is for local pick-up only)
    Shipping address will not be changed on order due to credit card laws, order with incorrect addresses will be cancelled and a new order will need to be placed.



    CONFIRMATION PAGE AND EMAILS
    When an order is successfully placed you will be redirected to the Thank You Page, if you are not directed to this screen your order was not processed, please view about trouble shooting errors on placing orders.
    Information on the Thank You Page
    • Order Received - Check your email to see if order is Under Review.
    • Check your spam/promotion folder for Class A Customs.

    ORDER CONFIRMATION EMAIL
    Class A Customs: New Order # AB
    This email confirms that your order was received at Class A Customs. You will receive an additional email once your order is shipped.
    Contact Us if you have any questions about your order.

    ORDER UNDER REVIEW EMAIL
    Class A Customs: UNDER REVIEW Order # AB
    This email is a notification that your order is currently being reviewed for processing, funds have been authorized only while review is pending. You’ll receive an additional notification with additional details about your order.

    ORDER UNDER REVIEW EMAIL
    Class A Customs: ORDER CANCELLED # AB
    You are receiving this email because our Credit Card Fraud Prevention is showing that the information given on the order details page DOES NOT MATCH what is listed with your credit card provider.
    This order has been cancelled and the authorization of funds has been removed. You will have to place a new order on the website using the options below.

    ORDER REFUNDED EMAIL
    Class A Customs: Your Order Has Been Refunded - Order # AB
    Email Message: You are receiving this email because your order has been cancelled and refunded. Please review the note under the Customer Comments located at the bottom for reason. You will have to place a new order on the website using the options below.



    DAMAGED AND / OR MISSING ITEMS POLICY - Report all damaged or missing items within 14 days using the Contact Us Form
    Damaged and/or missing items will be replaced once it has been established damage and/or missing was by shipping / manufacturing and not user.
    Items that are damaged or missing will not be issued a refund a replacement item will be sent.
    All returns must follow the 30 Day Return Policy.
    • Modifying an item voids the option to return the item and voids any and all warranties.
    • If this item has been installed photos are needing of the item while still installed.


    Photos Needed:
    Clear and Large Photos (not blurry or pixelated)
    • Overall of the item where the item can be clearly identified, any part#'s and/or serial #'s easily identified, and you can see the damage on the item -- send photos from multiple angles.
    • Close-up of the damage where part can still be clearly identified.
    • Overall of the box(es) where the box with the label on the original box can be clearly identified and you can see the damage on the box(es) - do not cut the label from the box and place on another box or on another side of the box.
    • If this item has been installed photos are needing of the item while still installed.











    30 DAY RETURN POLICY
    Some items are non-returnable and include but not limited to:
    All Electrical Items
    All Fuel Pumps
    All Water Pumps
    All items that show any signs of modification, use, attempted use will have a 100% restock fee.

    Customer must return all merchandise in new, unused condition, with no damages, dirt, debris, installation, etc.
    Customer must return item with the original packaging / boxes.
    Modifying an item voids the option to return the item and voids any and all warranties.

    To return item customer will need to pay return shipping.
    Packages refused or return to sender are are not guaranteed a refund, cost of shipping both to you and returned will be deducted from any refund given along with the restock fee.
    Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.

    Returns c/o Class A Customs
    1130 County Road 6 West
    Elkhart, IN 46514
    Phone: 574-206-0101

    Include a copy of original purchase receipt and write order number on each box
    Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.
    When you have shipped the item(s) provide the Return Tracking Numbers on the RMA Form.


    Return Process
    This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

    Opening a Return
    1. Login to your account on www.classAcustoms.com in the 'My Account' section.
    2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
    3. Once in the order, you will click on the "Add New RMA" button.
    4. Choose the number of items you are wanting to return in the "Order Items" section.
    5. In the "Order Return Options" section, choose the Reason and Method for the return.
    6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
    7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.

    If you did not register for an account please contact Customer Service via the Contact Us Form, include your Order # when requesting to open the Return.





    OTHER PLATFORMS
    Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform.
    Direct emails and phone calls will be advised with the same information.
    For information on how to contact on these platforms please do an online search for the most up-to-date instructions.

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