Press “CTRL + F” on Windows or “Command + F” on a Mac to quickly locate a word or phrase on the page.


Shipping Methods
Class A Customs currently ships within the US via FedEx and USPS mail.
Our only shipping location is in Elkhart, Indiana.

Free Shipping ships to the 48 Contiguous U.S. only, view the item shipping information for service used.
Calculated Shipping ships anywhere within the U.S.

FedEx Shipping:
FedEx will not ship to PO Boxes, Post Office Locations, or UPS Stores.
We will not drop-off orders at UPS locations and UPS does not pick-up at our location.


Shipping Transit Times
Shipping times from carriers are estimates only transit times may be delayed due to high volumes of packages, weather events, and local events. Please be aware carriers are not issuing refunds on shipping charges for late deliveries.


Freight Carriers
Freight carriers are experiencing delays in picking shipments up and in transit times, please account for this when placing an order.

Shipping Outside of the US
Class A Customs has a limited amount of items we will ship outside of the US to Canada only.
Class A Customs does not have any distributors.
Class A Customs does not / will not provide tax information, border or customs paperwork.


Finding Items
The search bar located at the top of the website will search by keyword or part #

In-Stock Products will display Availability: In Stock. # and show to button Add to Cart
Out-Of-Stock Products will display Availability: Out of Stock and show to button Put Me on the Waiting list


Ordering
We do not take phone orders. All orders are processed online, only established bulk order accounts will send in PO's to their sales associate.
You do not need an account to place an order. Accounts are useful to see past orders and for easy reordering.


How To Order On www.classacustoms.com

PLACE ITEM(S) IN CART
You will be taken to the Shopping Cart Page
Select "Checkout & Payment" (located on Right Side of Page)

CHECKOUT & PAYMENTS PAGE
Do not use auto-fill, this can create errors.

EMAIL
You do not have to create an account but if you want to see the order later you will need an account. Order Confirmation and Shipping Details will be sent by email

BILLING & SHIPPING ADDRESS
Unfortunately, at this time to stop online fraud we can only ship to addresses that you have registered with your credit card / bank as an approved ship-to address.
DO NOT mix multiple addresses or try to put your Physical Address and PO Box
View Payment with Payal below.

SHIPPING OPTIONS
Refresh Shipping Rates
Select Shipping Method
For Local Pick-up: the last choice is "In-Store Pickup" -- Select "Display Locations" and Choose "Class A Customs" Pick-up Times are Monday - Thursday 9am - 3pm EST and Friday 9am - noon EST

CHOOSE PAYMENT METHOD

Online Credit Card - Address must be complete and match what you have registered with your credit card/bank. Card will authorize funds to verify, if address is incorrect order will be cancelled.

CHECKOUT WITH PAYPAL

Billing and Shipping Address Can Be Different Using Paypal

We do not see your Paypal billing address, The Shipping Address on the order page of classAcustoms.com must be the same as the Shipping Address you put on the PayPal payment.
Using Paypal we accept payments from the US, Canada and Mexico.


RETURNS & DAMAGES
Must Be Selected "Check Box I have read and agree to the 30 Day Return Policy and 14 Day Damaged/Missing Item Policy."


CUSTOMER COMMENTS SECTION
EXAMPLE: Part # is a BLANK TANK
EXAMPLE: Place Membrane on Roll (this is for local pick-up only)

Class A Customs will not change the Shipping Address from what is on the classAcustoms.com website order details.

Class A Customs does not take phone orders.


Payment Helps & Tips
VPN's may cause errors in credit card processing.
In order to properly use and enjoy all of the features available, you should be using the most up to date version of the following browsers:
Microsoft Edge
Mozilla Firefox
Google Chrome (also Chrome for Android)
Apple Safari (also Apple Safari for iOS)
Opera

Remove the website history and cookies / cache only for classAcustoms.com and try to place the order again, the browser may be auto-filling information.


Sales Tax
We only charge sales tax to orders that are shipping to Indiana and local pick-ups.


Local Pick-up
Local pick-up is available, customer will still place the order online. In the Shipping Section you will see In-Store Pick-up and Display Locations.
Local pick-ups will not be discounted from the online price.
Walk-ins with no order confirmation are not guaranteed service.

  • 24 Hours Notice is need from time order is placed to time order will be available
  • We will not make exceptions to pick-up hours
  • We will NOT leave packages outside for late or after hours pick-up.
  • Government Issue Photo ID is required for pick-ups.
Local Pick-up Hours:
Monday - Thursday 9am - 3pm
Fridays 9 am - noon

Local Pick-up Address:
Class A Customs
1130 County Road 6 West
Elkhart, IN 46514


Local Pick-up to Ship Outside of the US
Customer will still place the order online and in the Shipping Section you will see In-Store Pick-up and Display Locations.
Local pick-ups will not be discounted from the online price.
Any shipping paperwork will need to have Customer's Information in the shipping section as Class A Customs is not shipping the items, customer is shipping the items.
Class A Customs does not / will not provide tax information, border or customs paperwork.

Order Processing Times
Orders are processed within 24 hours Monday - Friday.
If an order is placed on Friday after 10am it will ship the following Monday.

Orders are not shipped on Federal Holidays due to services not running.


Order Changes and Cancellation
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.

Customer must use the Contact Us form to request a cancellation, cancellation is not guaranteed unless a confirmation has been made by Class A Customs via the Customer Messaging System here on the website.


Order & Shipping Confirmation
When an order is successfully placed you will be redirected to the Thank You Page with your Order Number and Print Invoice link, we recommend printing the invoice immediately for your records.
If you are not directed to this screen your order was not processed, please view about trouble shooting errors on placing orders.

If you do not receive a confirmation email
  • check your spam or promotion folders - do a search in your email for Class A Customs
  • confirm the email you put on the order is your correct email, view this on the printed invoice
  • wait for a few minutes to give the email providers time to process sending and receiving the emails
  • when your order has been shipped you receive another email with tracking

Tracking Information
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.
When multiple packages are printed for the same order only the first tracking number will upload, to get your other tracking #'s please us the Contact Us Form or the Contact on the Order Details under you Account.


Address Correction
Please be sure to verify your ship-to address before completing the checkout process. Shipping addresses can not be changed on orders due to credit card laws, orders with incorrect addresses will be cancelled and a new order will need to be placed. Orders that have already shipped you will need to contact the carrier to arrange for pick-up of the item.


Address Example Information
Customer Name c/o
Business Name
Complete Street Address
Lot #, Suite # or Apt #
City, State Zip Code


FedEx Hold at Location
Hold your package at a secure location.
Request to redirect a package that's already heading your way to a secure FedEx location for pickup.
Just enter your tracking number to get started.


30 Day Return Policy
Some items are non-returnable and include but not limited to:
All Electrical Items
All Fuel Pumps
All Water Pumps
All items that show any signs of modification, use, attempted use will have a 100% restock fee.

Customer must return all merchandise in new, unused condition, with no damages, dirt, debris, installation, etc.
Customer must return item with the original packaging / boxes.

To return item customer will need to pay return shipping. Packages refused or return to sender will not be delivered back and no credit/refund will be issued.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.

Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101

Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.


Return Process
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Opening a Return
1. Login to your account on www.classAcustoms.com in the 'My Account' section.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.

If you did not register for an account please contact Customer Service via the Contact Us Form, include your Order # when requesting to open the Return.


Damaged or Missing Items
Report all damaged or missing items within 14 days. Damaged or missing items will be replaced once it has been established damage was by shipping / manufacturing and not user. Items that are damaged will not be issued a refund a replacement item will be sent, all returns will follow the above Return Policy.


Photos Needed:
Clear and Large Photos (not blurry or pixelated) Overall of the item where the item can be clearly identified, any part#'s and/or serial #'s easily identified, and you can see the damage on the item.
Clear and Large Photos (not blurry or pixelated) Close-up of the damage where part can still be clearly identified.
Clear and Large Photos (not blurry or pixelated) Overall of the box(es) where the box with the label on the original box can be clearly identified and you can see the damage on the box(es) - do not cut the label from the box and place on another box or on another side of the box.

Warranty Registration Page


Other Platform Orders
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform and we must abide by it.
Direct emails and phone calls will be advised with the same information.
For information on how to contact please do an online search.
TOP