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Free Shipping ships to the 48 Contiguous U.S. only, view the item shipping information for service used.
Calculated Shipping ships anywhere within the U.S.
Local Pick-up
Order & Shipping Confirmation
Order Changes and Cancellation
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.
Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101
Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.
Shipping Methods
Class A Customs currently ships within the US via FedEx and USPS mail.
Our only shipping location is in Elkhart, Indiana.
We will not ship via labels provided by customers.
Calculated Shipping ships anywhere within the U.S.
FedEx Shipping:
FedEx will not ship to PO Boxes, Post Office Locations, or UPS Stores.
Local pick-up is available, customer will still place the order online. In the Shipping Section you will see In-Store Pick-up and Display Locations.
Local pick-ups will not be discounted from the online price.
Walk-ins with no order confirmation are not guaranteed service.
- 24 Hours Notice is need from time order is placed to time order will be available
- We will not make exceptions to pick-up hours
- We will NOT leave packages outside for late or after hours pick-up.
- Government Issue Photo ID is required for pick-ups.
Local Pick-up Hours:
Monday - Thursday 9am - 3pm
Fridays 9 am - noon
Local Pick-up Address:
Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Retail Location:
We do not have a retail location for customers to walk through and look at parts, if you are needing to see a part please use the Contact Us for or call to have the part brought to the front office, 24 hour notice is advised.
Shipping Transit Times
Shipping times from carriers are estimates only transit times may be delayed due to high volumes of packages, weather events, and local events. Please be aware carriers are not issuing refunds on shipping charges for late deliveries.
Shipping Outside of the US
Class A Customs main website is not shipping outside of the US at this time, you can view our Amazon Store at this time.
Class A Customs does not have any distributors.Class A Customs does not / will not provide tax information, border or customs paperwork.
Class A Customs will not change or modify any paperwork (commercial
invoice, etc.). When placing the order put correct information.
If you are having an order picked-up at Class A Customs, if our company's name is on the paperwork in any form the order will be cancelled. You are the customer who is having the item picked-up and shipped, your name or company name will need to be on all paperwork.
We will not drop-off orders at UPS locations and UPS does not pick-up at our location.
Order Processing
Orders are processed within 24 hours Monday - Friday.
If an order is placed on Friday after 10am it will ship the following Monday.
Orders are not shipped on Federal Holidays due to services not running.
Order & Shipping Confirmation
When an order is successfully placed you will be redirected to the Thank You Page with your Order Number and Print Invoice link, we recommend printing the invoice immediately for your records.
If you are not directed to this screen your order was not processed, please view about trouble shooting errors on placing orders.
If you do not receive a confirmation email
- check your spam or promotion folders - do a search in your email for Class A Customs
- confirm the email you put on the order is your correct email, view this on the printed invoice
- wait for a few minutes to give the email providers time to process sending and receiving the emails
- when your order has been shipped you receive another email with tracking
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.
Customer must use the Contact Us form to request a cancellation, cancellation is not guaranteed unless a confirmation has been made by Class A Customs via the Customer Messaging System here on the website.
Tracking Information
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.When multiple packages are printed for the same order only the first tracking number will upload, to get your other tracking #'s please us the Contact Us Form or the Contact on the Order Details under you Account.
FedEx Hold at Location
Hold your package at a secure location.
Request to redirect a package that's already heading your way to a secure FedEx location for pickup.
Just enter your tracking number to get started.
FedEx Hold at Location
Hold your package at a secure location.
Request to redirect a package that's already heading your way to a secure FedEx location for pickup.
Just enter your tracking number to get started.
Ordering
PLACE ITEM(S) IN CART
You will be taken to the Shopping Cart Page
Select "Checkout & Payment" (located on Right Side of Page)
CHECKOUT & PAYMENTS PAGE
Do not use auto-fill, this can create errors.
EMAIL
You do not have to create an account but if you want to see the order later you will need an account. Order Confirmation and Shipping Details will be sent by email
Payment Helps & Tips
VPN's may cause errors in credit card processing.
In order to properly use and enjoy all of the features available, you should be using the most up to date version of the following browsers:
Microsoft Edge
Mozilla Firefox
Google Chrome (also Chrome for Android)
Apple Safari (also Apple Safari for iOS)
Opera
Remove the website history and cookies / cache only for classAcustoms.com and try to place the order again, the browser may be auto-filling information.
Sales Tax
We only charge sales tax to orders that are shipping to Indiana and local pick-ups.
We do not take phone orders.
All orders are processed online, only established bulk order accounts will send in PO's to their sales associate.
You do not need an account to place an order. Accounts are useful to see past orders and for easy reordering.
Finding Items
The search bar located at the top of the website will search by keyword or part #
In-Stock Products will display Availability: In Stock. # and show to button Add to Cart
Out-Of-Stock Products will display Availability: Out of Stock and show to button Put Me on the Waiting list
How To Order On www.classacustoms.com
You will be taken to the Shopping Cart Page
Select "Checkout & Payment" (located on Right Side of Page)
CHECKOUT & PAYMENTS PAGE
Do not use auto-fill, this can create errors.
- Using Payment Option Labeled: Online Credit Card.
- Billing & Shipping Address must be the same.
- Card will authorize funds to verify address, if address is incorrect order will be cancelled.
- Do Not put multiple or mixed addresses - Do Not mix a Physical address and a USPS Mail or PO Box.
- Using Payment Option Labeled: Check out with PayPal
- Billing & Shipping Address section becomes your SHIPPING ADDRESS ONLY
- We do not see your Paypal billing address.
- The Shipping Address on the order page of classAcustoms.com must be the same as the Shipping Address you put on the PayPal payment.
You do not have to create an account but if you want to see the order later you will need an account. Order Confirmation and Shipping Details will be sent by email
ADDRESS EXAMPLE INFORMATION
Customer Name c/o
Business Name
Complete Street Address
Lot #, Suite # or Apt #
Customer Name c/o
Business Name
Complete Street Address
Lot #, Suite # or Apt #
City, State Zip Code
ADDRESS CHANGES
Please be sure to verify your ship-to address before completing the checkout process. Shipping addresses will not be changed on orders due to credit card laws, orders with incorrect addresses will be cancelled and a new order will need to be placed.
Orders that have already shipped you will need to contact the carrier to arrange for holding and pick-up of the item.
Packages refused or return to sender are are not guaranteed a refund,
cost of shipping both to you and returned will be deducted from any
refund given along with the restock fee.
SHIPPING OPTIONS
Refresh Shipping Rates
Select Shipping Method
For Local Pick-up: the last choice is "In-Store Pickup" -- Select "Display Locations" and Choose "Class A Customs" Pick-up Times are Monday - Thursday 9am - 3pm EST and Friday 9am - noon EST
Refresh Shipping Rates
Select Shipping Method
For Local Pick-up: the last choice is "In-Store Pickup" -- Select "Display Locations" and Choose "Class A Customs" Pick-up Times are Monday - Thursday 9am - 3pm EST and Friday 9am - noon EST
CHOOSE PAYMENT METHOD
- Using Payment Option Labeled: Online Credit Card.
- Billing & Shipping Address must be the same.
- Card will authorize funds to verify address, if address is incorrect order will be cancelled.
- Do Not put multiple or mixed addresses - Do Not mix a Physical address and a USPS Mail or PO Box.
- Using Payment Option Labeled: Check out with PayPal
- Billing & Shipping Address section becomes your SHIPPING ADDRESS ONLY
- We do not see your Paypal billing address.
- The Shipping Address on the order page of classAcustoms.com must be the same as the Shipping Address you put on the PayPal payment.
- Using Paypal we accept payments from the US, Canada and Mexico.
RETURNS & DAMAGES
Must Be Selected "Check Box I have read and agree to the 30 Day Return Policy and 14 Day Damaged/Missing Item Policy."
Must Be Selected "Check Box I have read and agree to the 30 Day Return Policy and 14 Day Damaged/Missing Item Policy."
CUSTOMER COMMENTS SECTION
EXAMPLE: Part # is a BLANK TANK
EXAMPLE: Place Membrane on Roll (this is for local pick-up only)
EXAMPLE: Part # is a BLANK TANK
EXAMPLE: Place Membrane on Roll (this is for local pick-up only)
- Class A Customs will not change the Shipping Address from what is on the classAcustoms.com website order details.
- Class A Customs does not take phone orders.
VPN's may cause errors in credit card processing.
In order to properly use and enjoy all of the features available, you should be using the most up to date version of the following browsers:
Microsoft Edge
Mozilla Firefox
Google Chrome (also Chrome for Android)
Apple Safari (also Apple Safari for iOS)
Opera
Remove the website history and cookies / cache only for classAcustoms.com and try to place the order again, the browser may be auto-filling information.
Sales Tax
We only charge sales tax to orders that are shipping to Indiana and local pick-ups.
Other Platform Orders
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform.
Direct emails and phone calls will be advised with the same information.
For information on how to contact on these platforms please do an online search for the most up-to-date instructions.
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform.
Direct emails and phone calls will be advised with the same information.
For information on how to contact on these platforms please do an online search for the most up-to-date instructions.
30 Day Return Policy
Some items are non-returnable and include but not limited to:
All Electrical Items
All Fuel Pumps
All Water Pumps
Some items are non-returnable and include but not limited to:
All Electrical Items
All Fuel Pumps
All Water Pumps
All items that show any signs of modification, use, attempted use will have a 100% restock fee.
Customer must return all merchandise in new, unused condition, with no damages, dirt, debris, installation, etc.
Customer must return item with the original packaging / boxes.
Customer must return all merchandise in new, unused condition, with no damages, dirt, debris, installation, etc.
Customer must return item with the original packaging / boxes.
Modifying an item voids the option to return the item and voids any and all warranties.
To return item customer will need to pay return shipping.
Packages
refused or return to sender are are not guaranteed a refund, cost of
shipping both to you and returned will be deducted from any refund given
along with the restock fee.Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.
Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101
Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.
When you have shipped the item(s) provide the Return Tracking Numbers on the RMA Form.
Return Process
Opening a Return
If you did not register for an account please contact Customer Service via the Contact Us Form, include your Order # when requesting to open the Return.
Return Process
This
time period includes the transit time for us to receive your return
from the shipper (5 to 10 business days), the time it takes us to
process your return once we receive it (3 to 5 business days), and the
time it takes to return the correct item. We'll notify you via e-mail of
your refund once we've received and processed the returned item.
1. Login to your account on www.classAcustoms.com in the 'My Account' section.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.
Damage and Missing Items:
Damaged and/or missing items
will be replaced once it has been established damage and/or missing was by shipping / manufacturing and not user.
Items that are damaged or missing will not be issued a
refund a replacement item will be sent.
All returns must follow the 30 Day Return Policy.
- Modifying an item voids the option to return the item and voids any and all warranties.
- If this item has been installed photos are needing of the item while still installed.
Photos Needed:
Clear and Large Photos (not blurry or pixelated)
Clear and Large Photos (not blurry or pixelated)
- Overall of the item where the item can be clearly identified, any part#'s and/or serial #'s easily identified, and you can see the damage on the item.
- Close-up of the damage where part can still be clearly identified.
- Overall of the box(es) where the box with the label on the original box can be clearly identified and you can see the damage on the box(es) - do not cut the label from the box and place on another box or on another side of the box.
- If this item has been installed photos are needing of the item while still installed.