Posted by on 8/4/2022 to
Shipping & Order Processing
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Shipping Methods
Class A Customs currently ships FedEx and USPS mail.
Our only shipping location is in Elkhart, Indiana.
Free Shipping ships to the 48 Contiguous U.S. only.Calculated Shipping ships anywhere within the U.S.
Water Tanks Free Shipping tanks ship FedEx Ground or Home Delivery depending on your address type.
Shipping Outside of the US
Class A Customs currently only ships within the US, we do not have any distributors.
Class A Customs does not / will not provide tax information, border or customs paperwork.
You are only having your order picked-up at our location, you will need to have your own name/business on the exporter and importer information as we are not exporting or importing the order.
Our Physical Address:
Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Shipping
times from carriers are estimates only transit times may be delayed due
to high volumes of packages, weather events, and local events. Please
be aware carriers are not issuing refunds on shipping charges for late
deliveries.
Freight Carriers
Freight
carriers are experiencing delays in picking shipments up and in transit
times, please account for this when placing an order.
We do not take phone orders.
All orders are processed online, only established bulk order accounts will send in PO's to their sales associate.You do not need an account to place an order. Accounts are useful to see past orders and for easy reordering.
In-Stock Products will display Availability: In Stock. # and show to button Add to Cart
Out-Of-Stock Products will display Availability: Out of Stock and show to button Put Me on the Waiting list
How To Order On www.classacustoms.com
- Place item(s) in cart
- You will be taken to the Shopping Cart Page
- Select "Proceed to Checkout" (located on Right Side of Page)
- Fill-out the Email, this is to email your Order Confirmation and Shipping Details (you do not have to create an account but if you want to see the order later you will need an account)
- Fill-out the Shipping Methods Address Information - VIEW PAYMENT INFORMATION BELOW
- Must Be Selected "Check Box I have read and agree to the 30 Day Return Policy and 14 Day Damaged/Missing Item Policy."
- Select "Proceed to Shipping Calculation"
- Select Shipping Method
- For Local Pick-up: the last choice is "In-Store Pickup" -- Select "Display Locations" and Choose "Class A Customs"
- Select "Proceed to Payment Information"
- Customer Comments Section
EXAMPLE: Part # is a BLANK TANK - EXAMPLE: Place Membrane on Roll (this is for local pick-up only)
- We will not change a shipping address even when noted in customer comments section.
Payment Information
Unfortunately
at this time to stop online fraud we can only ship to addresses that
you have registered with your credit card / bank as an approved ship-to
address.
This will show on the checkout page as Shipping Address.
Address
must be complete and completely match what you have registered with
your credit card / bank, most companies check only the zip code, our
system checks the entire address.We do not see your PayPal Billing Address, therefore you can use this to have items shipped to any location you like.
The
Billing & Shipping Address on the order page of classAcustoms.com
will then become your shipping address only and will need to match the
Ship-to address you put on the PayPal payment,
VPN's may cause errors in credit card processing.
In order to properly use and enjoy all of the features available, you should be using the most up to date version of the following browsers:
Microsoft Edge
Mozilla Firefox
Google Chrome (also Chrome for Android)
Apple Safari (also Apple Safari for iOS)
Opera
Do not use auto-fill, this can create errors.
Unfortunately at this time to stop online fraud we can only ship to addresses that you have registered with your credit card / bank as an approved ship-to address. This will show on the checkout page as Billing & Shipping.
You can put multiple addresses registered with your credit card company.
Address must be complete and completely match what you have registered with your credit card / bank, most companies check only the zip code, our system checks the entire address.
Our new credit card processing will process a payment to run all information, if information is not correct the order will be refunded and canceled.
Be sure that you are not over the limit to charge with your credit card/bank. Because this is an online sale there are times you will need to verify with your credit card/bank that you are wanting this charge to be processed by our company, it is a safety feature by the credit card/bank to avoid fraud.
Remove the website history and cookies / cache only for classAcustoms.com and try to place the order again, the browser may be auto-filling information.
We do not see your PayPal Billing Address, therefore you can use this to have items shipped to any location you like.
The Billing & Shipping Address on the order page of classAcustoms.com will then become your shipping address only and will need to match the Ship-to address you put on the PayPal payment.
Sales Tax
We only charge sales tax to orders that are shipping to Indiana and local pick-ups.
Local Pick-up
Local pick-up is available, you will still place the order online selecting the Shipping as Class A Customs Pick-up.
Local pick-ups will not be discounted from the online price.
Walk-ins with no order confirmation are not guaranteed service.
Local Pick-up Hours:
Monday - Thursday 9am - 3pm
Fridays 9 am - noon
- We will not make exceptions to pick-up hours
- We will NOT leave packages outside for late or after hours pick-up.
- Government Issue Photo ID is required for pick-ups.
Local Pick-up Address:
Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Order Processing Times
Orders are processed within 24 hours Monday - Friday.
If an order is placed on Friday after 10am it will ship the following Monday.
Orders are not shipped on Federal Holidays due to services not running.
Order Changes and Cancellation
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.
Customer must use the Contact Us form to request a cancellation, cancellation is not guaranteed unless a confirmation has been made by Class A Customs via the Customer Messaging System here on the website.
Order & Shipping Confirmation
When
an order is successfully placed you will be redirected to the Thank You
Page with your Order Number and Print Invoice link, we recommend
printing the invoice immediately for your records.
If you are
not directed to this screen your order was not processed, please view
about trouble shooting errors on placing orders.
If you do not receive a confirmation email
- check your spam or promotion folders - do a search in your email for Class A Customs
- confirm the email you put on the order is your correct email, view this on the printed invoice
- wait for a few minutes to give the email providers time to process sending and receiving the emails
- when your order has been shipped you receive another email with tracking
Tracking Information
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.When multiple packages are printed for the same order only the first tracking number will upload, to get your other tracking #'s please us the Contact Us Form or the Contact on the Order Details under you Account.
Address Correction
Please be sure to verify your ship-to address before completing the checkout process. Shipping addresses can not be changed on orders due to credit card laws, orders with incorrect addresses will be cancelled and a new order will need to be placed. Orders that have already shipped you will need to contact the carrier to arrange for pick-up of the item.
Address Example Information
Customer Name c/o
Business Name
Complete Street Address
Lot #, Suite # or Apt #
City, State Zip Code
FedEx Hold at Location
Hold your package at a secure location.
Request to redirect a package that's already heading your way to a secure FedEx location for pickup.
Just enter your tracking number to get started.
30 Day Return Policy
Some items are non-returnable and include but not limited to:
All Electrical Items
All Fuel Pumps
All Water Pumps
RV Roofing Membranes
RV Roofing Membrane Kits
Putty
Caulk
Glues
Customer will need to return all merchandise in new, unused condition and packing materials if available.
To return item customer will need to pay return shipping. Packages refused or return to sender will not be delivered back and no credit/refund will be issued.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.
Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101
Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.
Return Process
This
time period includes the transit time for us to receive your return
from the shipper (5 to 10 business days), the time it takes us to
process your return once we receive it (3 to 5 business days), and the
time it takes to return the correct item. We'll notify you via e-mail of
your refund once we've received and processed the returned item.
Opening a Return
1. Login to your account on www.classAcustoms.com in the 'My Account' section.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.
If you did not register for an account please contact Customer Service via the Contact Us Form, include your Order # when requesting to open the Return.
Damaged or Missing Items
Report all damaged or missing items within 14 days. Damaged or missing items will be replaced once it has been established damage was by shipping / manufacturing and not user. Items that are damaged will not be issued a refund a replacement item will be sent, all returns will follow the above Return Policy.
Photos Needed:
Clear and Large Photos (not blurry or pixelated)
Clearly showing damage on overall of entire item(s) and box(es)
Warranty Registration Page
Other Platform Orders
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform and we must abide by it.
Direct emails and phone calls will be advised with the same information.
For information on how to contact please do an online search.
2 Comments
Brian Young
Date
12/9/2022
Hello, I am needing a 30 x 30 x 11 inch black water tank for my Box Truck/RV conversion. This does not include the space for the 3 inch drain opening which would be at the bottom center like all your other WT model tanks. If you cannot make a custom tank that size what is the tank you sell closest to that size? Thank you and Happy Holidays!!!!
Bassam Zeaitir
Date
5/17/2023
Need water tank for under the sprinter 45.5 inch length 11.5 W and 11.5 H I saw a video and recommended you as for the inside tank I did not decide yet waiting your recommendation How do I order
Customer Service
Date
6/29/2023 9:39:10 AM
Please be sure to view our Water Tank List located at the top of each page for our current list of water tanks, this is being updated currently. We can make a custom tank however due to the cost of a mold ($9,000 and over) and needing to buy a larger qty of tanks most customers needing only a few tanks find it better to use a tank we already manufacture. You can fill out our new Water Tank Build to get a quote. If you are trying to replace a tank that you do not see available on our Water Tank List an online search may help you find the tank you are needing. Look at current tank to see part # Vehicle make and model # Vehicle paperwork listing tank information *You may not be able to find the same tank, especially in older units. *You may not be able to purchase from the tank manufacturer unless you are a builder/dealer. National Tank Outlet Plastic-Mart Tank Depot Plastic Water Tanks Water Tanks