How do I order?
You do not need an account to place an order. Accounts are useful to see past orders and for easy reordering.
All orders are processed online, unless you have a per-established in house account. We do not take phone orders.
In-Stock Products will display Availability: In Stock. # and show to button Add to Cart
Out-Of-Stock Products will display Availability: Out of Stock and show to button Put Me on the Waiting list

Local Pick-up
Local pick-up is available, you will still place the order online selecting the Shipping as Class A Customs Pick-up and Payment Method as In-store Payment and Pick-up.  We accept cash and credit card only and must charge you Indiana sales tax.
Walk-ins with no order confirmation are not guaranteed service, please call to verify before stopping out.

Order Processing Times
Orders are processed within 24 hours Monday - Friday. If an order is placed on Friday afternoon it will ship the following Monday.

Shipping Locations
Class A Customs is located in Elkhart, Indiana we do not have any other locations or distributors.

How do we ship?
Class A Customs currently only ships within the US, we do not have any distributors.
Class A Customs does not / will not provide tax information, border or customs paperwork.
Class A Customs currently ships FedEx and USPS mail.
Free Shipping ship to the 48 Contiguous U.S. only.
Calculated Shipping ships anywhere within the U.S.
Water Tanks Free Shipping tanks ship FedEx Ground or Home Delivery depending on your address.

International Shipping
Class A Customs currently ship within the US Only (Free Shipping Items ship to the 48 Contiguous US Only), we allow for payments from other countries but we do not ship outside of the US.
Customers who use a forwarding service to have items shipped to another country are responsible for all paperwork and forms, Class A Customs does not ship outside of the US therefore we do not provide paperwork needed to ship outside of the US.
Class A Customs does not / will not provide tax information, border or customs paperwork.

Shipping Transit Times
Shipping times from carriers are estimates only transit times may be delayed due to high volumes of packages, weather events, and local events. Please be aware carriers are not issuing refunds on shipping charges for late deliveries.

Damaged or Missing Items
Report all damaged or missing items within 14 days. Damaged or missing items will be replaced once it has been established damage was by shipping / manufacturing and not user. Items that are damaged will not be issued a refund a replacement item will be sent, all returns will follow the above Return Policy.

Photos Needed:
Clear and Large Photos (not blurry or pixelated)
Clearly showing damage on overall of entire item(s) and box(es)

Water Tanks Free Shipping Method
FedEx Home or Ground Delivery. If you want to upgrade the shipping method options will be given during check out after complete shipping address has been entered.

Order Processing

Orders are processed next business day.
If you purchase on Friday the order will ship on Monday. Orders are not shipped on Federal Holidays due to services not running.

Order Cancellations
If you are needing to cancel an order be sure to receive a confirmation by the Contact Us From and/or directly by phone, if confirmation has not been made order will be processed.

Order Changes and Cancellation
Due to packages being loaded in bulk early in the day we are unable to change an order once the shipping label has been printed. Please be sure to verify items needed and address prior to completing order. Returned and Refused Items will be issued a refund minus original shipping and return shipping costs.

Order Confirmation
When an order is successfully placed you will be redirected to the Thank You Page with your Order Number and Print Invoice link, we recommend printing the invoice immediately for your records. If you do not receive a confirmation email *check your spam folder to be sure it was not marked as spam *confirm the email you put on the order is you correct email (you can view this on your printed invoice *wait for a few minutes to give the email providers time to process sending and receiving the emails. If you still do not receive an email confirmation please contact us via the contact us form.

Tracking Information
Due to the volume of packages per day Class A Customs has a daily pick-up from the carrier, the driver takes the loaded packages to the hub where they are scanned. Once you receive a tracking label notification allow until 7pm EST for updates from the carrier.

Address Correction
Please be sure to verify your ship-to address before completing the checkout process. Shipping addresses can not be changed on orders due to credit card laws, orders with incorrect addresses will be cancelled and a new order will need to be placed. Orders that have already shipped you will need to contact the carrier to arrange for pick-up of the item.

Address Example Information
Customer Name c/o
Business Name
Complete Street Address
Lot #, Suite # or Apt #
City, State Zip Code

FedEx Hold at Location
Hold your package at a secure location.
Request to redirect a package that's already heading your way to a secure FedEx location for pickup.
Just enter your tracking number to get started.

30 Day Return Policy

Some items are nonreturnable and include but not limited to:
All Fuel Pumps
Electrical Items
All Water Pumps

Customer will need to return all merchandise in new, unused condition and packing materials if available.

To return item customer will need to pay return shipping. Packages refused or return to sender will not be delivered back and no credit/refund will be issued.

Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.

Returns c/o Class A Customs

1130 County Road 6 West

Elkhart, IN 46514

Phone: 574-206-0101

Include a copy of original purchase receipt and write order number on each box

Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.

Return Process

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Other Platform Orders

Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications. Amazon, eBay, etc, allow for the option of Contact Seller on Order Details Pages. Direct emails and phone calls will be advised with the same information.

Amazon Orders & Contact: Click the "Your Account" button in the upper-right corner.

Then click "Your Orders." You will see a search bar that says "Search all orders" - enter a key word and search. Once you find the order click "Order Details" on the top left above the item photo.

Now click the "View order details" on the top right of this section.

Next to the item you will see "Sold by:" Click the "Get Help" button in order to begin the messaging process.

eBay Orders & Contact: Click Purchase History in the column on the left of the Summary Page In the "More Actions" box select "Contact Seller".

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