DAMAGED OR MISSING ITEMS

Report all damaged or missing items within 14 days using the Contact Us Page

Damaged and/or missing items and/or incorrect items will be replaced once it has been established damage and/or missing was by shipping / manufacturing and not user.

Items that are damaged or missing will not be issued a refund a replacement item will be sent.

All returns must follow the 30 Day Return Policy.

• Modifying an item voids the option to return the item and voids any and all warranties.

• If this item has been installed photos are needing of the item while still installed. Include the inside and outside plumbing, fill port, and all plumbing ports, etc.

Photos Needed:
Clear and Large Photos (not blurry or pixelated)

• Overall of the item where the item can be clearly identified, any part#'s and/or serial #'s easily identified, and you can see the damage on the item -- send photos from multiple angles.
• Close-up of the damage where part can still be clearly identified.
• Overall of the box(es) where the box with the label on the original box can be clearly identified and you can see the damage on the box(es) - do not cut the label from the box and place on another box or on another side of the box.
• If this item has been installed photos are needing of the item while still installed. Include the inside and outside plumbing, fill port, and all plumbing ports, etc.

Class A Customs 30 Day Return Policy
Some items are non-returnable and include but not limited to:
All Electrical Items
All Fuel Pumps
All Water Pumps

All items that show any signs of modification, use, attempted use will have a 100% restock fee.

Customer must return all merchandise in new, unused condition, with no damages, dirt, debris, installation, etc.
Customer must return item with the original packaging / boxes.

Modifying an item voids the option to return the item and voids any and all warranties.

To return item customer will need to pay return shipping.

Packages refused or return to sender are are not guaranteed a refund, cost of shipping both to you and returned will be deducted from any refund given along with the restock fee.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.

Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101

Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.

When you have shipped the item(s) provide the Return Tracking Numbers on the RMA Form.


Return Process

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Opening a Return

1. Login to your account on www.classAcustoms.com in the 'My Account' section.
2. In the "Track Your Recent Orders" section, click on the "View Details" link for the order you would like to initiate the RMA for.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items you are wanting to return in the "Order Items" section.
5. In the "Order Return Options" section, choose the Reason and Method for the return.
6. You can add comments in the "Comments" section. This is optional and the comments will be visible to Customer Service.
7. Click "Save RMA" and an email will be sent to the email on file with your order, this will include the 30 Day Return Policy and information on how to return your items.

If you did not register for an account please contact Customer Service via the Contact Us Form, include your Order # when requesting to open the Return

Other Platform Orders
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications, this is the policy of the selling platform.
Direct emails and phone calls will be advised with the same information.
For information on how to contact on these platforms please do an online search for the most up-to-date instructions.